Last Updated: August 11, 2025

1. Introduction

VICCIA AI PLATFORMS LLC ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes the personal information we collect through our website (vicciaai.com), client portals, and any services we provide (collectively, the "Platform" and "Services"), and how we use and disclose that information.

By visiting, accessing, or using our Platform or Services, you acknowledge the most recent version of this Privacy Policy and our Terms of Service. Your continued use reaffirms your acceptance.

2. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will notify you by posting the updated policy on our Platform and revising the "Last Updated" date above. We encourage you to review this Privacy Policy periodically.

3. Information We Collect

3.1 Personal Information You Provide

We collect personal information you provide directly, including but not limited to:

• Name and contact information (email, phone number, mailing address)

• Business name and job title

• Billing and payment information

• Project requests, specifications, and communications

• Account credentials

• Any other information you choose to provide

3.2 Information We Automatically Collect

When you use our Platform, we automatically collect certain information, including:

Tracking Technologies: We collect information via cookies, web beacons, pixel tags, and similar technologies.

Cookies: Small files transferred to your device containing information such as user preferences and session data. We use cookies to improve the Platform, track navigation, store authentication status, customize your experience, and for analytics purposes.

Analytics: We use third-party analytics tools (such as Google Analytics) to collect and process data about your use of the Platform, including pages visited, time spent, referring URLs, IP addresses, device information, and interactions with the Platform. For more information on how Google uses this data, visit Google's Privacy Policy.

Device Information: We may collect information about your device, including IP address, browser type, operating system, device identifiers, and mobile advertising IDs.

Location Information: We may collect general location information (e.g., IP address, city, region) to customize the Platform and Services.

3.3 Information from Third Parties

We may obtain additional information about you from third parties such as marketing partners, analytics providers, and publicly available sources. We may combine this information with other data we collect.

4. Use of Information

We use the information we collect to:

• Provide, maintain, and improve our Services

• Process transactions and send related information

• Respond to inquiries, support requests, and communications

• Personalize and customize your experience

• Send promotional communications (with your consent or as permitted by law)

• Analyze trends, usage, and activities in connection with our Services

• Detect, investigate, and prevent fraudulent or unauthorized activities

• Comply with legal obligations

• Enforce our Terms of Service and protect our rights

We do not sell or rent your personal information to third parties.

5. Disclosure of Information

We may disclose your information as follows:

• Service Providers: To third-party vendors who perform services on our behalf (e.g., payment processors like Stripe or Square, hosting providers, email services, analytics providers). These vendors are contractually obligated to protect your information.

• Business Transfers: In connection with any merger, acquisition, sale of assets, or bankruptcy proceeding.

• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.

• Protection of Rights: To protect the rights, property, or safety of Company, our users, or others.

• With Your Consent: When you have provided consent to share information.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information and improve our Services.

Types of cookies we use:

• Essential Cookies: Required for basic Platform functionality

• Analytics Cookies: Help us understand how visitors interact with the Platform

• Preference Cookies: Remember your settings and preferences

Your Choices: Most browsers allow you to refuse or delete cookies. You can typically modify your browser settings to decline cookies. However, disabling cookies may affect the functionality of the Platform.

7. Do Not Track Signals

Our Platform does not currently respond to browser "Do Not Track" signals. However, you may opt out of certain tracking as described in this Privacy Policy.

8. Third-Party Links and Services

Our Platform may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider the nature of the information, the purposes for processing, and applicable legal requirements.

10. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. These measures include encryption, secure servers, and access controls. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Please notify us immediately at support@vicciaai.com if you suspect any unauthorized access to your account or information.

11. Children's Privacy

Our Platform and Services are intended for users who are at least 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information. If you believe we have collected information from a child under 18, please contact us at support@vicciaai.com.

12. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you

• Correction: Request that we correct inaccurate or incomplete information

• Deletion: Request that we delete your personal information

• Portability: Request a copy of your information in a portable format

• Opt-Out: Opt out of marketing communications at any time

• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at support@vicciaai.com. We will respond to your request within the timeframe required by applicable law.

13. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

13.1 Categories of Personal Information Collected

In the preceding 12 months, we may have collected the following categories of personal information:

Category Examples Identifiers Name, email address, phone number, IP address, account name Commercial Information Records of services purchased or considered, transaction history Internet/Network Activity Browsing history, search history, Platform interactions Geolocation Data General location based on IP address Professional Information Business name, job title, industry Inferences Preferences and characteristics derived from collected information

13.2 Your California Rights

As a California resident, you have the right to:

• Know: Request disclosure of the categories and specific pieces of personal information we have collected about you

• Delete: Request deletion of your personal information, subject to certain exceptions

• Correct: Request correction of inaccurate personal information

• Opt-Out of Sale/Sharing: We do not sell your personal information. If this changes, you will have the right to opt out.

• Non-Discrimination: We will not discriminate against you for exercising your privacy rights

13.3 Submitting a Request

To submit a request, please contact us at:

• Email: support@vicciaai.com

• Mail: VICCIA AI PLATFORMS LLC, Wellington, FL 33414

We will verify your identity before processing your request. You may designate an authorized agent to submit requests on your behalf with appropriate written authorization.

We will respond to verifiable requests within 45 days, or notify you if we need an extension (up to 90 days total).

14. International Users

If you are accessing our Platform from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our Services, you consent to such transfer and processing.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

VICCIA AI PLATFORMS LLC

• Email: support@vicciaai.com

• Address: Wellington, FL 33414

This Privacy Policy was last updated on August 11, 2025.